If you have problems uploading files, we recommend that you give the following suggestions a try:

  • Use a different browser: We recommend using Google Chrome, Mozilla FirefoxOpera or Apple Safari. IE also works reasonably well as long as Silverlight and/or flash is installed.

  • Make sure the files you are sending are not opened in another program and that they are located on a local hard drive.

  • Try to send some other files - just to see if these are uploaded ok

  • Restart pc/mac and also router/firewall. You'd be amazed how many times this resolves the problem.

If you still have trouble, please contact us and explain your problem.